Kenya’s consumer federation
If it cost you money, it is worth reporting.
COFEK takes up the cases Kenyan consumers cannot fight alone — unfair charges, unsafe goods, and services that never arrived. Independent, self-funded, and free to approach.
02 / Investigations
COFEK Watch
Accountability reporting from the Federation’s watchdog desk.
What High Court ruling on Uber, Bolt and other ride-hailing taxi mean for Kenya’s consumers
Data retention/surveillance rules also blocked — NTSA can no longer force platforms to retain detailed passenger/driver data for 3 years and hand it over on demand; the court found this violated the right to privacy (Article 31) and the Data Protection Act, 2019, amounting to unconstitutional continuous surveillance
Claims of interferences with the winnings on Sportpesa betting platforms as the firm and the regulator, GRA, leaves consumers on their own
Several days ago, I experienced a troubling incident while playing a crash game on the platform: placing bets worked without issue, but cashing out was not allowed or simply did not function.
The trouble it took, including personal calls by President Ruto, for KAWU to call off strike
The 2-day strike brought travel to a halt at the Jomo Kenyatta International Airport and other key airports in Mombasa, Kisumu and Eldoret. Move led to massive flight bookkng cancellations
Kamal out of Kenya Airways as board turns to legal chief Waswani
Company Secretary Habil Waswani takes charge, in temporary capacity, as MD & CEO at Kenya Airways
Another day, another complaint on Carrefour Supermarket delivery challenges
At no point was I informed that the order would be cancelled. My order was cancelled without adequate notice, reasonable effort to contact me, or fair communication. This is particularly concerning given that I had already paid in full for the goods, courier service, and M-Pesa transaction charges. I had also applied a discount voucher to the purchase.
How Maraga Report Exposes President Ruto for Stalling Police Reforms, 3 Years Later
“Independence of the NPS” — reduced to a slogan, while police escort goons at by-elections and take “operational instructions” straight from the Interior CS Murkomen, in plain violation of Art. 245, CoK
03 / The record
Filed by the desk
Case 02 of 09
COFEK calls on the Ministry of Agriculture, Treasury and the Dairy Board to to Restore Milk Supply and Stabilize Prices
Pain for Travellers and the Economy as Kenya Is Shut Off From the World
Ruth Muthoni Kamau: Did her Equity Bank Heist of Sh1.5B in 2025 Earn her a Microfinance Bank?
KPC’s “Successful” IPO: What the State-Firm Coercion Story Reveals About Public Fund Risk
Health Interns’ Strike Threat Exposes Kenya’s Broken Promise Machine on Salaries
Reasons why you must #BoycottQueensGardenHotel in Eldoret: The owner is threatening to forcefully evict those who won’t vote for his choice
Convicted Dutch Paedophile Back Under Investigation — This Time for What He Did to Kenyan Children
04 / Institution
The Federation
Standing that is a matter of record
- Registered
- 26 March 2010
- Standing
- Founder Chair, Kecopac
- Reach
- All sectors of the economy
- Funding
- Independent and self-funded
Where the mandate comes from
InstrumentArticle 46
Constitution of Kenya, 2010
Gives every consumer an enforceable right to goods and services of reasonable quality, to the information necessary to gain full benefit from them, to protection of their health, safety and economic interests, and to compensation for loss or injury.
InstrumentAct of 2012
Consumer Protection Act
The principal statute governing unfair practices, disclosure obligations, unconscionable representations and consumer agreements across the economy.
InstrumentCap 504
Competition Act
Prohibits false or misleading representations, unconscionable conduct and the supply of unsafe goods, and establishes the consumer protection mandate of the Competition Authority.
05 / Opinion
Have your say
What Kenyan consumers think
The Federation runs an open question on the issues it is currently working on. Responses are indicative and are published once the poll closes.
06 / Policy
Consumer legislation
Bills, rulings and regulations that change what consumers pay and what they are owed.
COFEK Watch · 20 June 2026
MV Mashallah Meth Haul: Is Someone Buying Time for a Diversion?
The original June 11 destruction date at Bamburi Cement was set precisely because the court feared…
COFEK Watch · 11 June 2026
Are Kenya’s Dental Graduates Trained Under a Lawful Accreditation Framework? COFEK Demands Answers
Kenya’s Bachelor of Dental Surgery (BDS) programme — one of the country’s oldest and most prestigious…
COFEK Watch · 8 June 2026
Why COFEK is seeking to join Gambling Regulatory Authority petition, Cites consumer protection emergency
The Consumers Federation of Kenya (COFEK) is set to file an application to be enjoined as…
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07 / Latest
More from the desks
- 30Aug 2026COFEK WatchNew Police Uniforms Unveiling Deeply Muddied in Procurement Scandal3 min read →
- 29Aug 2026FoodGovernment Silent as Supermarket Shelves Run Low on Milk, Pushing Up Prices3 min read →
- 28Aug 2026FeaturedCreate a Regulatory Board: COFEK Urges in submissions to Parliament on the Legal Metrology Bill, 202616 min read →
- 04Aug 2026CrimeCOFEK Drags Weetabix, Brookside, KNDI to Court Over “Fake” Endorsement Seal on Kenyan Breakfast Tables4 min read →
- 30Jul 2026DataWhy the handling of Kenya’s in-bound travel insurance cover has the making of a huge scandal2 min read →
- 27Jun 2026AviationInside Shameless Govt Proposal to Divert Wilson Airport Flight Path into the National Park to Save Rogue and Politically-Correct Developers6 min read →
08 / Subscribe
Consumer bulletin
What the Federation files, as it files it
Reporting from the COFEK Watch desk and the cases the Secretariat is taking up.