Kenya’s consumer federation
If it cost you money, it is worth reporting.
COFEK takes up the cases Kenyan consumers cannot fight alone — unfair charges, unsafe goods, and services that never arrived. Independent, self-funded, and free to approach.
02 / Investigations
COFEK Watch
Accountability reporting from the Federation’s watchdog desk.
The trouble it took, including personal calls by President Ruto, for KAWU to call off strike
The 2-day strike brought travel to a halt at the Jomo Kenyatta International Airport and other key airports in Mombasa, Kisumu and Eldoret. Move led to massive flight bookkng cancellations
Kamal out of Kenya Airways as board turns to legal chief Waswani
Company Secretary Habil Waswani takes charge, in temporary capacity, as MD & CEO at Kenya Airways
Another day, another complaint on Carrefour Supermarket delivery challenges
At no point was I informed that the order would be cancelled. My order was cancelled without adequate notice, reasonable effort to contact me, or fair communication. This is particularly concerning given that I had already paid in full for the goods, courier service, and M-Pesa transaction charges. I had also applied a discount voucher to the purchase.
How Maraga Report Exposes President Ruto for Stalling Police Reforms, 3 Years Later
“Independence of the NPS” — reduced to a slogan, while police escort goons at by-elections and take “operational instructions” straight from the Interior CS Murkomen, in plain violation of Art. 245, CoK
COFEK calls on the Ministry of Agriculture, Treasury and the Dairy Board to to Restore Milk Supply and Stabilize Prices
Formal sector milk intake fell from 88.89 million litres in May 2026 to 84.44 million litres in June 2026 — a month-on-month decline of 5.0 per cent [KNBS, Leading Economic Indicators, June 2026, Table 17(f)]. The June 2026 intake was 6.4 per cent below the 90.24 million litres recorded in June 2025. February 2026 (74.43 million litres) was in fact the lowest month so far this year, pointing to a volatile and weakening supply trend through H1 2026
Pain for Travellers and the Economy as Kenya Is Shut Off From the World
Departures have faced delays of two to three hours, with Kenya Airways reporting that as of mid-afternoon only a fraction of its scheduled flights had departed.
03 / The record
Filed by the desk
Case 02 of 09
KPC’s “Successful” IPO: What the State-Firm Coercion Story Reveals About Public Fund Risk
Health Interns’ Strike Threat Exposes Kenya’s Broken Promise Machine on Salaries
Reasons why you must #BoycottQueensGardenHotel in Eldoret: The owner is threatening to forcefully evict those who won’t vote for his choice
Convicted Dutch Paedophile Back Under Investigation — This Time for What He Did to Kenyan Children
New Police Uniforms Unveiling Deeply Muddied in Procurement Scandal
Government Silent as Supermarket Shelves Run Low on Milk, Pushing Up Prices
Sh11.3bn Boeing Payout: A Lesson Kenya’s Consumer Law Still Refuses to Learn
04 / Institution
The Federation
Standing that is a matter of record
- Registered
- 26 March 2010
- Standing
- Founder Chair, Kecopac
- Reach
- All sectors of the economy
- Funding
- Independent and self-funded
Where the mandate comes from
InstrumentArticle 46
Constitution of Kenya, 2010
Gives every consumer an enforceable right to goods and services of reasonable quality, to the information necessary to gain full benefit from them, to protection of their health, safety and economic interests, and to compensation for loss or injury.
InstrumentAct of 2012
Consumer Protection Act
The principal statute governing unfair practices, disclosure obligations, unconscionable representations and consumer agreements across the economy.
InstrumentCap 504
Competition Act
Prohibits false or misleading representations, unconscionable conduct and the supply of unsafe goods, and establishes the consumer protection mandate of the Competition Authority.
05 / Opinion
Have your say
What Kenyan consumers think
The Federation runs an open question on the issues it is currently working on. Responses are indicative and are published once the poll closes.
06 / Policy
Consumer legislation
Bills, rulings and regulations that change what consumers pay and what they are owed.
COFEK Watch · 20 June 2026
MV Mashallah Meth Haul: Is Someone Buying Time for a Diversion?
The original June 11 destruction date at Bamburi Cement was set precisely because the court feared…
COFEK Watch · 11 June 2026
Are Kenya’s Dental Graduates Trained Under a Lawful Accreditation Framework? COFEK Demands Answers
Kenya’s Bachelor of Dental Surgery (BDS) programme — one of the country’s oldest and most prestigious…
COFEK Watch · 8 June 2026
Why COFEK is seeking to join Gambling Regulatory Authority petition, Cites consumer protection emergency
The Consumers Federation of Kenya (COFEK) is set to file an application to be enjoined as…
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07 / Latest
More from the desks
- 29Aug 2026COFEK Watch744,000 BMWs Recalled Over Fire Risk — And Why African Consumers Can’t Just Shrug It Off2 min read →
- 28Aug 2026FeaturedCreate a Regulatory Board: COFEK Urges in submissions to Parliament on the Legal Metrology Bill, 202616 min read →
- 04Aug 2026CrimeCOFEK Drags Weetabix, Brookside, KNDI to Court Over “Fake” Endorsement Seal on Kenyan Breakfast Tables4 min read →
- 30Jul 2026DataWhy the handling of Kenya’s in-bound travel insurance cover has the making of a huge scandal2 min read →
- 27Jun 2026AviationInside Shameless Govt Proposal to Divert Wilson Airport Flight Path into the National Park to Save Rogue and Politically-Correct Developers6 min read →
- 01Jun 2026EnergyWhat CS’es Mbadi and Wandayi are doing on short-changing Kenyans who applied for KETRACO board positions6 min read →
08 / Subscribe
Consumer bulletin
What the Federation files, as it files it
Reporting from the COFEK Watch desk and the cases the Secretariat is taking up.