I purchased formula from the MyDawa platform yesterday at 4pm and even paid for express shipping that was to be done within 4 hours. In total I paid Sh1920.
But by 8pm, the items had not been delivered. I reached out to them through Instagram and Twitter. They called me and told me that the item was out of stock.
They also confirmed to have initiated my funds reversal. I was to receive my funds today (Tuesday) morning.
As I am writing this, my funds have not yet been reversed. My messages on both their platforms on Twitter and instagram are going unanswered.
When I call their hotline 020 521 9999 nobody picks up.
It has reached a point where I am literally begging them for my money. This is because I really need it to buy my baby formula since he uses it at night and I do not have any other money to buy the formula.
Please advise on who I can reach out for assistance since I saw on your Twitter account that you assist consumers when they have a problem with service they get from local brands.
I can share screenshots of my interaction with MyDawa if need be (CA).