Questions as Safaricom old app loses crucial features, new one fails in 2G/3G areas

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Consumers have taken to social media to raise several questions on the old Safaricom App, which includes the critical M-pesa service, for losing the ‘Hakikisha’ (confirm) feature which helps the user to confirm the names of the cash recipient before pressing the ‘send’ button.

‘Safaricom has removed the feature for ‘searching’ contacts to send money on Mpesa. Is this a ploy to make/force smartphone owners to stop using STK and download M-pesa App? (Where is Cofek)’, posed Cyprian Nyakundi on his Twitter handle.

Other complaints at Cofek show that the old Safaricom App once updated requires repeat activations and either delays or fails to send activation codes – making impossible for consumers to send M-pesa.

While the new M-pesa App has great features such as use of finger prints instead of PIN, it often fails – with continuous searches and errors in regions with lesser than 4G internet.

Safaricom says the internet used on ‘MySafaricom App’ is free.

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